Open Administrative Positions
Office Assistant - Ann Arbor, MI
The office assistant is a multi-facited administrative position assisting the company's service team, recruiting efforts, billing/payroll functions and the training and development of field staff.
This position provides strong exposure to the company's management team and as well as high potential for growth into various departments.Job duties include but are not limited to; First point of contact for phone calls, email inquiries, and in-person meetings; serves as first line of problem-solving and escalates issues to other parties as appropriate; Document all communications with clients, caregivers, and third party payers within the company’s scheduling and charting software; Prepares materials for orientations, assessments, and mailings; May conduct interviews and/or orientations for newly hired staff; Manages timesheets: moves, renames, organizes, and reviews timesheet files within cloud database; follow-up for missing timesheets and shift verifications; Performs quality audits of new client and new caregiver checklists; audits client & caregiver profile information for accuracy and completion; Backup support to Childcare program; Maintaining clean/organized front desk, kitchen, and supply closet areas (making coffee, running dishwasher, updating grocery list, putting away ordered office supplies, maintaining t-shirt area); Seasonal – planning office Christmas party; sending mail-order gifts to client; sending Christmas cards to clients & caregivers; Maintaining and updating orientation PowerPoints, policies, and procedures; Ordering miscellaneous office supplies; Client and Caregiver Quality calls/surveys; Other miscellaneous projects/tasks to support various departments.
Preferred experience: Scheduling software; Work experience in a medical or healthcare related office environment; Home Health Aide experience; Customer Service focus; Ability to comfortably and effectively interact with a diverse population; Ability to work collaboratively in a team-oriented environment; Ability to cross-train and learn job tasks for various administrative team members; Excellent organization, more specifically the ability to work under time constraints and follow checklists to ensure 100% completion of documents and processes; Positive and compassionate attitude; Creative and efficient problem solving ability; Effective verbal, written, and interpersonal communication; Attention to detail and strong work ethic; Competent computer skills that include Microsoft Word, PowerPoint, Excel skills (intermediate) as well as proficiency with G-Suite, including Gmail, Drive, Calendar, Docs, Sheets, Forms, and Maps.
Bachelors Degree ideally with a focus on communication and healthcare based skills (i.e. social work, communications, marketing, public health, etc.) and/or HR.
Standard Schedule: Monday-Friday 8:30 am – 5 pm